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My decks desappeared

carolinak21246
New in Town
Posts: 1
Joined: December 23rd, 2012 7:51 pm

My decks desappeared

Postby carolinak21246 » December 23rd, 2012 7:55 pm

Hi,
I've been trying to access my decks but they've all desappeared. I went on with another lesson to see if adding new words they would be back, but no. Also tried on both Google Chrome and Internet Explorer.
Are you facing any issues? What could it be?
Thank you,
Ana

jessui
New in Town
Posts: 3
Joined: November 6th, 2012 12:41 am

Re: My decks desappeared

Postby jessui » December 25th, 2012 9:26 am

Hi Carolina,
Thank you for posting, and I'm sorry for the trouble.
If could please send an email to asking them to restore your flashcard decks, we will have it done. Please rest assured that we still have your data.

Thank you!

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jessui
New in Town
Posts: 3
Joined: November 6th, 2012 12:41 am

Re: My decks desappeared

Postby jessui » December 26th, 2012 4:27 am

Hello Carolina,
I've updated my response, please check it again. Thank you!

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